We apologise we did not meet your expectations in this regard and for any odour you mentioned. We are aware that our facilities are dated, and we have plans for a complete renovation in the near future. We strive to maintain our facilities in the best possible condition and we acknowledge your concerns regarding the rooms and corridors. We are glad to hear that you appreciated our prime location and the excellent service provided by our team. Kind regards, Daniel Pérez, Managerĭear Richard, Thank you for taking the time to share your experience at our hotel. We hope you will give us another opportunity to provide you with a better experience in the future. As for the cockroach incident, we assure you that our hotel maintains high standards of cleanliness and hygiene, and we will investigate this matter, that no one else has reported. We are sorry to hear about the noise you experienced and would like to clarify that our hotel is located in a tranquil beachfront area. We understand your concerns about the food service times, but please note that our food service is available from 08:00 to 23:00 hrs to cater to our guests' needs. We apologize if this caused any inconvenience during your stay. Regarding the air conditioning, it is available throughout the building during the day and is paused for a short period between 4 and 6 am. We appreciate your feedback on our check-in process and will take it into consideration for future improvements. …ĭear Guest, Thank you for taking the time to provide this feedback. We did have a lovely stay and made memories with our family and extended family which will last forever. If you can cope with the heat then you will be fine. We personally wouldn’t stay at the hotel again mainly due to the poor air conditioning in both the rooms and the restaurants. For a budget holiday I would say it was worth the money. The pools were great for our group and plenty of Sun loungers. The beach is shingle so if you have beach shoes I would take them as getting out you have to go up a slight incline and it’s quite uncomfortable. I thought this was very poor for an all inclusive resort. The bar did run low a couple of times during our stay and they had run out of certain spirits and mixers most were replaced the next day. If you want a premium cocktail like a mojito for example you get discount and only pay for the ingredients not included in the all inclusive package. If you are all inclusive you have access to hot drinks, juices, fizzy drinks, beer, wine, cocktails and local spirits from 10 am until 23 00hrs. This was a shame because we felt we couldn’t really enjoy the food as you found yourself grabbing something to eat quickly and getting out because it just got too hot for us. There was no air-con on in the restaurant when we stayed so we came out sweaty messes every time. There is a menu as you walk in of what gluten free dish they can make especially that day for example pizza or a pasta. My son is coeliac and the staff were lovely in showing him what he could have and supplying gluten free rolls and pastries at breakfast. For fussy eaters (of which my 7 year old is one) I would say you may struggle but she always found something even if it was just chips. The food was good plenty of choice and there were new dishes each lunchtime and dinner time. The reception were very good and organised two fans for our room which made things much more bearable at night especially as the lowest it got was 24 degrees. The air conditioning to comply with laws is turned off between 2am and 4am I believe but we found opening the balcony windows it wasn’t too bad. The air conditioning is centrally controlled and in the highest heat not very good at all. Our room was cleaned daily, fresh towels and made beds. The hotel as others have said needs a bit of a refresh, however it is very clean and all the staff work very hard to keep the place tidy and clean.
0 Comments
Leave a Reply. |
AuthorWrite something about yourself. No need to be fancy, just an overview. ArchivesCategories |